Frequently Asked Questions
Welcome to the Echo Connect FAQ page. Whether you're a healthcare facility, a senior living coordinator, or a private individual seeking non emergency medical transportation in Chicago, we've compiled answers to the questions we hear most. Our goal is to ensure you have all the details you need about our services, scheduling, billing, safety, and more
General Information
Echo Connect is Chicago’s trusted provider of non emergency medical transportation (NEMT). Backed by over 17 years of experience from Echo Limousine and an additional 50+ years of combined dispatch expertise, we deliver reliable, fully insured, and compassionate transportation services across Chicagoland. Our fleet includes standard vehicles, wheelchair-accessible vans, and group transport options
We proudly serve the entire Chicagoland area, covering major parts of DuPage, Kane, Lake, McHenry, and Will counties. Whether you’re in the city or one of the surrounding suburbs, our 24/7 dispatch ensures timely pickups and drop-offs
We proudly serve the entire Chicagoland area, covering major parts of DuPage, Kane, Lake, McHenry, and Will counties. Whether you’re in the city or one of the surrounding suburbs, our 24/7 dispatch ensures timely pickups and drop-offs
Yes, our dispatch operates 24/7. You can book a ride anytime whether it’s for an early morning doctor’s appointment. or a last-minute emergency transfer.
Booking & Scheduling
You can book a ride in several ways
– Online Visit our Rates & Booking page to use our instant rate finder and secure your ride.
– Phone: Call our 24/7 dispatch line at (872) 228-2211
– Email: Send your inquiry to info@echoconnect.com. For corporate clients, we also offer centralized scheduling and can integrate with your internal systems via API connectivity.
When scheduling a ride, please include:
– Your full name and contact information.
-Pick-up and drop-off addresses.
-Preferred date and time
– The type of service you require (eg., Door-to-Door, Door-Through-Door, etc.)
– Any special needs (eg, wheelchair type, need for a car seat/booster, or if a responsible party signature is required)
Vehicle & Service Levels
We offer three main vehicle categories:
– Standard Cars Ideal for individuals who need minimal assistance
– Wheelchair Vehicles: Fully equipped vans with ramps, lifts, and secure tie-down systems. Options include:
– Wheelchair Standard passenger brings their own manual wheelchair)
– Wheelchair Chair Provided (a wheelchair is supplied by Echo Connecti
– Wheelchair Bariatric/Electric (for heavier, wider, or electric wheelchairs)
-Vans for Group Transport: Larger vehicles designed for group outings or multiple patient transfers, ideal for senior living communities and adult day care centers
Our service levels are designed to match your individual needs
– Curb-to-Curb: For passengers who can independently get to and from the vehicle.
– Door-to-Door: For those needing assistance from the building entrance to the vehicle.
– Door-Through-Door: For riders who require help from inside the building or facility to the vehicle (note: we do not provide upstairs assistance please use the elevator or call us for guidance).
– Responsible Party: Similar to door-through-door service, with the added step of our driver signing off at the clinic or facility to confirm the patient’s pickup.
– Car Seat/Booster Seat Available upon request for families traveling with young children
Our service levels are designed to match your individual needs.
– Curb-to-Curb For passengers who can independently get to and from the vehicle
– Door-to-Door: For those needing assistance from the building entrance to the vehicle.
– Door-Through-Door. For riders who require help from inside the building or facility to the vehicle (note we do not provide upstairs assistance-please use the elevator or call us for guidance).
– Responsible Party: Similar to door-through-door service, with the added step of our driver signing off at the clinic or facility to confirm the patient’s pickup
– Car Seat/Booster Seat: Available upon request for families traveling with young children.
(For a detailed breakdown of our service levels and vehicle options, please visit our Service Levels & Fleet page)
Your choice depends on your mobility and assistance needs.
If you require minimal help, Curb-to-Curb or Door-to-Door may be sufficient.
If you need more support especially from inside a facility choose Door-Through-Door or Responsible Party If traveling with children, indicate the need for a Car Seat/Booster Seat. For wheelchair users, please refer to our Wheelchair Vehicle options. Our dispatch team is available to help you choose the right service when you call.
Payment & Billing
Safety, Compliance & Driver Credentials
All vehicles are commercially insured and regularly maintained Our drivers undergo rigorous background checks and are certified in mobility assistance, including wheelchair securement We adhere to strict HIPAA-compliant security protocols to protect patient data. Our real-time GPS tracking and 24/7 dispatch ensure that you’re always informed about your ride’s status.