Compassionate Non-Emergency Medical Transportation
for Senior Living Across
hicagoland.
Serving older adults with dignity, from medical appointments to social outings.
Senior living communities—from assisted living facilities to retirement homes—often require more than just medical transportation. Residents need the flexibility to attend doctor appointments, socialize with friends, and maintain an active lifestyle. At Echo Connect, we take a holistic, people-first approach to Non-Emergency Medical Transportation (NEMT).
Our modern, wheelchair-accessible vans, professional drivers, and 24/7 dispatch system ensure that older adults travel comfortably and safely throughout the Chicagoland area. Whether your facility is in DuPage, Kane, Lake, McHenry, or Will county, we’re committed to delivering compassionate, reliable service for all senior living needs.
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Contact us today to discover how our dedicated solutions can reduce missed appointments, enhance resident satisfaction, and streamline your operations
Key Benefits of using Echo Connect
Door-Through-Door Assistance
Many seniors require extra help beyond a simple curb-to-curb pickup. At Echo Connect, we offer door-through- door assistance, meaning our drivers can escort residents from their living quarters all the way to the vehicle— and then from the vehicle into their destination. This level of support is especially helpful for individuals with mobility challenges or those who feel more secure with someone guiding them. By ensuring a steady hand and patient demeanor at every step, we help minimize the risk of trips or falls and put residents at ease.
Wheelchair & Mobility Support
Our fleet includes wheelchair-accessible vans designed with ramps and secure tie-down systems. We understand that many senior living residents use walkers, canes, or wheelchairs, and our vans accommodate these devices without sacrificing comfort. Each driver is trained to handle loading and securing mobility aids, so residents can feel relaxed knowing both their safety and dignity are top priorities. For more complex needs, such as bariatric wheelchairs or oxygen tanks, we coordinate in advance to make sure the vehicle is fully equipped.
Group Outings & Day Trips
Staying socially active and engaged is crucial for older adults, which is why we offer group transport for facility- sponsored outings. Whether it’s a shopping trip to a local mall, a day at the park, or a special event in the community, we can schedule vans to accommodate multiple residents at once. Our drivers are accustomed to handling group dynamics, ensuring everyone boards and disembarks in an orderly, enjoyable manner. This helps senior living coordinators plan recreational activities without worrying about cumbersome transportation logistics
Flexible Scheduling & 24/7 Dispatch
Senior living facilities often have a wide range of activities and appointments happening throughout the week —some planned well in advance and others arranged at the last minute. Our 24/7 dispatch means you can request rides around the clock, whether for a late-night pharmacy run or an early-morning doctor’s appointment. This flexibility is especially valuable when unanticipated needs arise, such as a sudden transfer to a rehab facility or an after-hours clinic visit. We tailor our scheduling to fit your facility’s unique rhythm, minimizing disruptions and helping staff maintain smooth operations.
Coordination with Family & Caregivers
Many residents have family members or caregivers who want to stay informed about their loved one’s trip. We offer communication options that allow families to receive updates or texts confirming pickup and drop-off times. If a family caregiver wants to accompany the resident, we welcome them aboard at no extra charge (policy permitting). This open line of communication fosters trust and reassures both staff and loved ones that seniors are in safe, caring hands whenever they leave the facility.
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Service Areas & Local Focus
Connecting Compassion from DuPage to Will—and Every County in Between
At Echo Connect, we proudly serve senior living communities throughout the Chicagoland area, including DuPage, Kane, Lake, McHenry, and Will counties. In DuPage, we reach Naperville, Wheaton, Glen Ellyn, Elmhurst, Lombard, Downers Grove, and Addison. Our Kane County coverage extends to Aurora, Elgin, St. Charles, Geneva, Batavia, Carpentersville, and North Aurora.
We offer reliable non emergency medical transportation for Lake County residents in Waukegan, Libertyville, Gurnee, Mundelein, Vernon Hills, Lake Forest, and Highland Park. In McHenry County, we’re ready to assist senior living facilities in Crystal Lake, Algonquin, Lake in the Hills, Woodstock, McHenry, Cary, and Huntley. Finally, our Will County services extend to Joliet, Bolingbrook, Romeoville, Plainfield, Lockport, New Lenox, and Frankfort.
Whether you need wheelchair-accessible vans for group outings or door- through-door support for medical appointments, Echo Connect stands committed to delivering compassionate, efficient NEMT for all seniors across these diverse communities.
How It Works
We know senior living facilities require a smooth, predictable process for scheduling and managing rides. Below is an in-depth look at how Echo Connect collaborates with your staff to ensure residents travel safely and efficiently.
This step-by-step process is designed to take the stress out of organizing NEMT for senior living communities. We handle the logistics and real-time dispatch, so your staff can focus on delivering excellent care and enriching the lives of residents.
1
- Initial Consultation & Account Setup
- To begin, we hold a brief discussion with your facility’s administrators or activity coordinators. During this consultation, we learn about your average number of trips, the types of assistance residents typically need, and any special scheduling demands (e.g., recurring dialysis appointments or weekly group outings). We then establish a billing arrangement—monthly invoices, per-trip payments, or specialized billing for Medicaid-eligible rides if applicable
2
- Ride Request & Scheduling
- Once your account is set up, staff can request rides through our 24/7 dispatch line or an online portal. For planned appointments (like routine lab work or therapy sessions), you may schedule rides days or weeks ahead. For spontaneous requests (such as last-minute clinic visits or urgent patient transfers), our dispatch team is standing by to arrange immediate pick-ups, subject to vehicle availability.
3
- Driver Assignment & Confirmations
- Our system automatically assigns the closest suitable vehicle— be it a wheelchair-accessible van or a standard vehicle for more ambulatory residents. We then send a confirmation message or call to your facility, detailing the driver’s name, estimated arrival time, and any important notes (e.g., door- through-door assistance required). If a family member wants to join, simply let us know, and we’ll accommodate them without hassle.
4
- Pickup & Door-Through-Door Service
- On the day of the ride, our driver arrives promptly at the designated facility entrance (or the resident’s unit, if door- through-door service is needed). For group outings, the driver can coordinate multiple pick-up points within your facility. Residents who need extra guidance are assisted gently into the vehicle, with all wheelchairs or mobility devices secured for a smooth, safe journey
5
- In-Transit Comfort & Updates
- Throughout the trip, each resident’s comfort is our top priority. Our vehicles feature climate control, padded seating, and ramps/lifts for easy entry and exit. If you or a family caregiver requests status updates, our dispatch team can send text notifications or place a quick call. We also utilize real-time GPS tracking to keep staff informed about arrival times and possible delays.
6
- Drop-Off & Post-Ride Communication
- Upon arrival at the destination—be it a hospital, a shopping center, or a family gathering—our driver escorts the resident all the way inside if door-through-door service was requested. Once the trip is complete, any relevant billing or coverage details are processed through your facility’s established account. If family members or staff request it, we can confirm safe arrival via phone or text, giving everyone peace of mind.
- “Echo Connect has been a lifesaver for our monthly shopping trips and specialist appointments. The drivers are patient and handle wheelchairs with care, and scheduling is a breeze even at the last minute!”
- — Activities Director, Senior Apartments
- “Our residents love the friendly drivers. We appreciate the door-through-door service, and the 24/7 dispatch fits perfectly with our facility’s unpredictable schedule.”
- — Administrator, Assisted Living
