Accessible, Attentive Rides for Any Need.
- Tailored Support for Every Rider
At Echo Connect, we recognize that every passenger—whether booked by a corporate account or a private individual—deserves the exact level of assistance they need. From minimal help for curb-to-curb riders to fully escorted door-through-door service, we customize each trip to ensure comfort, safety, and peace of mind. Our drivers are commercially insured, have undergone background checks, and are trained to accommodate different mobility requirements
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1. Service Levels
- Curb-To-Curb
- Who It’s For: Passengers who can walk to/from the vehicle with minimal or no assistance.
- What to Expect: Your driver pulls up, opens the door, and drops you off by the curb— ideal for quick errands or low- mobility challenges.
- Tip: Great for independent individuals or short trips.
- Door-To-Door
- Who It’s For: Riders wanting a bit of support from the building entrance to the vehicle.
- What to Expect: Drivers help you across thresholds or lobbies but do not venture deep inside.
- Tip: Great for independent individuals or short trips.
- Door-Through-Door
- Who It’s For: Passengers needing hands-on help from inside a hallway or facility room.
- What to Expect: The driver can enter your home’s hallway or a hospital corridor, but can’t climb stairs.
- Tip: Ideal if you’re recovering from surgery, have balance issues, or need more attentive care.
- Responsible Party
- Who It’s For: Individuals whose facility requires a driver to sign a pickup release (often for hospital discharges).
- What to Expect: Same as Door-Through-Door assistance, plus paperwork confirming the passenger has been safely picked up.
- Tip: Tip: Tip: Often used by rehab centers or hospitals wanting written acknowledgment of patient transport.
Car Seats / Booster Seats
- Who It’s For:
- Passengers traveling with children—grandkids, nieces, nephews—who need a secure seat.
- What to Expect: Either bring your own car seat/booster, or let us know if you need one provided (availability may vary).
- Tip: Safe option for families or caregivers booking rides for multiple ages.
Pick Up the Phone—
We’re Only a Call Away!
Don’t worry if you’d rather skip the computer screens. We know sometimes a good old-fashioned phone call beats clicking around online—especially after you’ve earned the right to do things your way! Just dial (872) 228-2211, and our friendly dispatch team will handle all the details for you.
2. Types of Vehicles
- Wheelchair Vehicles
- Our wheelchair-accessible vans come with ramps, tie-downs, and roomy interiors for comfortable transport.
- Three sub-options:
- 1. Wheelchair Standard
- > You have your own manual wheelchair; we secure it inside the van.
- > Great for dialysis patients, ongoing therapy visits.
- 2. Wheelchair Chair Provided
- > We supply a manual wheelchair if you don’t own one.
- > Great for dialysis patients, ongoing therapy visits.
- 3. Wheelchair Bariatric/Electric
- > Heavier or wider chairs, often electric.
- > Ensure we assign a van with the correct ramp capacity. Let dispatch know the chair’s size/weight in advance
- For more details on how we serve senior living centers or hospital facilities with wheelchair-accessible options, see our For Senior Living or For Healthcare Facilities pages.
- Vans for Group Transport
- Overview:
- Larger vans that carry multiple passengers or accommodate small groups. Perfect if your senior living facility or adult day program wants to arrange a collective ride
- Use Cases:
- Group outings (shopping trips, social events), day rehab sessions where multiple patients share a vehicle.
- Key Points:
- Door-to-door or door-through-door levels still apply. Our drivers are trained to handle multi-resident pickups, ensuring each passenger boards safely.
- (If your facility wants monthly invoicing or net terms for repeated group trips, visit For Healthcare Facilities or reach out via Contact.)
Corporate / Facility Consultation
- Ready to Simplify NEMT for Your Organization?
- Whether you manage a hospital, clinic, or senior community, Echo Connect can tailor a reliable, cost-effective transport program for your patients or residents. From advanced scheduling and real-time tracking to flexible billing options, we’re here to make your job easier and your facility more efficient.
- Contact us today to learn how our corporate solutions can save you time, cut missed appointments, and enhance patient care!”
3. Commercially Insured & Background-Checked Drivers
- Across all vehicles and every service level, you can expect.
- Full Commercial Coverage: We exceed state NEMT insurance requirements for total peace of mind.
- Professional Vetting: Each driver passes a thorough background check, ensuring integrity and reliability.
- Ongoing Training: From wheelchair tie-down best practices to gentle door-through-door assistance, our staff regularly updates their skills to serve you better.
4. How to Decide Which Option You Need
- 1. Assess Your Mobility: If you walk independently, a standard car with curb-to-curb or door-to-door might suffice. Using a powered wheelchair? Opt for Wheelchair Bariatric/Electric.
- 2. Consider Group Trips: For a bigger outing—especially at senior communities—Vans for Group Transport may fit better.
- 3. Check Assistance Level:
- Minimal: Curb-to-Curb or Door-to-Door
- Max Support: Door-Through-Door or Responsible Party
- 4. Note if you need a car seat or booster.
- 5. Still Unsure?: Feel free to call our 24/7 dispatch at (872) 228 - 2211 or see our FAQ page.